By using shop.copsa.bg, you are obliged to accept the following General Terms and Conditions, which may be updated and changed by us without notice.
By using shop.copsa.bg, you declare and guarantee that you are at least 18 years old.
If you do not agree with these General Terms, you are not authorized to use this site.
These "General Terms and Conditions" govern the order, manner and conditions for buying and selling through the online store shop.copsa.bg, owned by COPSA WINE TRADE AD. These "General Terms and Conditions" constitute a sales contract between shop.copsa.bg and you.
shop.copsa.bg provides you with the opportunity to purchase the goods offered in the online store by placing an order and paying the relevant sales price, and you are obliged to comply with and comply with these General Terms and Conditions. You can place valid orders for the purchase of the goods and services offered in the shop.copsa.bg online store only after expressing your agreement with these General Terms and Conditions, by which you are considered bound by the clauses of the "General Terms" and undertake to comply with them .
1. General provisions
In the sense of these "General Terms" the listed terms are used with the following meaning:
KOPSA WINE TRADE AD. is a commercial company registered in the Commercial Register at the Registration Agency, with EIC: BG205455858, with headquarters and management address Sofia, 13 Emanuil Popdimitrov St., contact email address: sales@copsa.bg, and contact phone number: +359 88 2096050, shop.copsa.bg, which will be briefly referred to as "Seller" from here on.
shop.copsa.bg is a website for the online sale of goods and services provided by the Seller, hereinafter referred to as the "Website".
"Goods and services" provided by the Seller means:
• Wine within the meaning of the Wine and Spirits Act;
• Envelopes/vouchers for trainings and events organized by KOPSA WINE TRADE AD, tastings and shopping of goods;
• Accessories and packaging;
Each of the listed items is described with its main characteristics and selling price. The seller is not responsible in the event that the information provided by the manufacturer or distributor about the characteristics of the goods is false or inaccurate.
"Customer" is a natural or legal person who has placed an order or registered a customer profile on the Website and agrees with these General Terms and Conditions. By placing an order, the Customer - a natural person declares and confirms that he is at least 18 (eighteen) years old. The website reserves the right to refuse an order in case of doubts about the completion of 18 (eighteen) years by the Customer.
"Customer Profile" is the information about the Customer (Name, Surname, Address, Telephone, E-mail, etc.) provided by the latter when purchasing or registering on the Website and stored for the purposes of servicing orders and the services provided by the Website.
By using the Website, the Customer declares that it is responsible for maintaining its account and password and for secure access to its computer. The customer profile is accessible by entering a username and password and enables the Customer to view and edit the data entered during registration, to access the information of all his orders for the purchase of goods and services through the Website, to change his password for access, subscribe or unsubscribe to receive a newsletter from the Website. The customer is responsible for all activities that occur as a result of using their password or account.
The Seller shall not be liable for losses or damages arising from non-compliance with the Customer's responsibilities and obligations under these established General Terms and Conditions.
In order to purchase a product or use services offered by this Website, the Customer must register and/or provide the information requested by the Website. By entering any information on the Website, the Customer represents and warrants that:
(1) Is at least 18 years of age;
(2) Uses your actual identity;
(3 ) Provide only true, accurate, current and complete information;
(4) Will maintain and promptly update the information it has provided to keep it true, accurate, current and complete.
Electronic communication
When visiting our Website, purchasing products or services, or referring to our Contact Us department listed in the Contacts section of the Website, the Customer is communicating with us electronically or remotely. We will also communicate with the Customer by email or call or by updating information on the Site. By using the Website, Customer agrees that all agreements, notices, disclosures and other communications we provide electronically comply with all legal requirements that such communications be in writing.
2. Purchase Orders
In order to make a purchase of the offered products and services from the Website, the Customer provides the required information or registers (by filling in a registration form) and declares his agreement with these "General Terms".
When ordering or registering, the Customer provides with By using shop.copsa.bg, you are obliged to accept the following General Terms and Conditions, which may be updated and changed by us without notice.
By using shop.copsa.bg, you declare and guarantee that you are at least 18 years old.
If you do not agree with these General Terms, you are not authorized to use this site.
These "General Terms and Conditions" govern the order, manner and conditions for buying and selling through the online store shop.copsa.bg, owned by COPSA WINE TRADE AD. These "General Terms and Conditions" constitute a sales contract between shop.copsa.bg and you.
shop.copsa.bg provides you with the opportunity to purchase the goods offered in the online store by placing an order and paying the relevant sales price, and you are obliged to comply with and comply with these General Terms and Conditions. You can place valid orders for the purchase of the goods and services offered in the shop.copsa.bg online store only after expressing your agreement with these General Terms and Conditions, by which you are considered bound by the clauses of the "General Terms" and undertake to comply with them .
1. General provisions
In the sense of these "General Terms" the listed terms are used with the following meaning:
KOPSA WINE TRADE AD. is a commercial company registered in the Commercial Register at the Registration Agency, with EIC: BG205455858, with headquarters and management address Sofia, 13 Emanuil Popdimitrov St., contact email address: sales@copsa.bg, and contact phone number: +359 88 2096050, shop.copsa.bg, which will be briefly referred to as "Seller" from here on.
shop.copsa.bg is a website for the online sale of goods and services provided by the Seller, hereinafter referred to as the "Website".
"Goods and services" provided by the Seller means:
• Wine within the meaning of the Wine and Spirits Act;
• Envelopes/vouchers for trainings and events organized by KOPSA WINE TRADE AD, tastings and shopping of goods;
• Accessories and packaging;
Each of the listed items is described with its main characteristics and selling price. The seller is not responsible in the event that the information provided by the manufacturer or distributor about the characteristics of the goods is false or inaccurate.
"Customer" is a natural or legal person who has placed an order or registered a customer profile on the Website and agrees with these General Terms and Conditions. By placing an order, the Customer - a natural person declares and confirms that he is at least 18 (eighteen) years old. The website reserves the right to refuse an order in case of doubts about the completion of 18 (eighteen) years by the Customer.
"Customer Profile" is the information about the Customer (Name, Surname, Address, Telephone, E-mail, etc.) provided by the latter when purchasing or registering on the Website and stored for the purposes of servicing orders and the services provided by the Website.
By using the Website, the Customer declares that it is responsible for maintaining its account and password and for secure access to its computer. The customer profile is accessible by entering a username and password and enables the Customer to view and edit the data entered during registration, to access the information of all his orders for the purchase of goods and services through the Website, to change his password for access, subscribe or unsubscribe to receive a newsletter from the Website. The customer is responsible for all activities that occur as a result of using their password or account.
The Seller shall not be liable for losses or damages arising from non-compliance with the Customer's responsibilities and obligations under these established General Terms and Conditions.
In order to purchase a product or use services offered by this Website, the Customer must register and/or provide the information requested by the Website. By entering any information on the Website, the Customer represents and warrants that:
(1) Is at least 18 years of age;
(2) Uses your actual identity;
(3 ) Provide only true, accurate, current and complete information;
(4) Will maintain and promptly update the information it has provided to keep it true, accurate, current and complete.
Electronic communication
When visiting our Website, purchasing products or services, or referring to our Contact Us department listed in the Contacts section of the Website, the Customer is communicating with us electronically or remotely. We will also communicate with the Customer by email or call or by updating information on the Site. By using the Website, Customer agrees that all agreements, notices, disclosures and other communications we provide electronically comply with all legal requirements that such communications be in writing.
2. Purchase Orders
In order to make a purchase of the offered products and services from the Website, the Customer provides the required information or registers (by filling in a registration form) and declares his agreement with these "General Terms".
When ordering or registering, the Customer provides with following information:
• Name
• Surname
• Shipping address
• Telephone
• E-mail address
By entering any information on the Website, the Customer represents and warrants that:
(1) Is at least 18 years of age;
(2) Uses your actual identity;
(3) Provide only true, accurate, current and complete information;
(4) Will maintain and promptly update the information it has provided to keep it true, accurate, current and complete;
(5) Agrees to the "General Terms" of the Website by ticking the box "I accept the terms of use of this Website.".
Order process
When ordering a purchase, the Customer performs the following sequential actions:
1. Selects the desired products, which he adds to his basket by pressing the "Buy" button against the corresponding product.
2. When the customer decides to order the selected products, he goes to his "Basket" (located in the upper right part of the website).
3. In his "Basket", the Customer has the opportunity to change the number of each added product, to remove already added products, as well as to enter a promo code for a discount;
4. After finalizing the editing of the selected goods, the Customer presses the "Delivery" button in the lower right corner of the screen and chooses whether he wants to use an already made registration on the site, shop without registration or create one if he is not registered. The customer fills in his data in the form. In the lower left corner of the screen, the Customer must accept the terms of use of the site, as well as choose whether he wishes to subscribe to an E-mail newsletter announcing news and promotions.
5. After proceeding to the third, final step, the Customer selects the desired payment method and presses the "Complete Order" button.
The order for the purchase of goods through the Website is considered to be completed only after pressing the button "Finish the order". In this case, a "Your order has been accepted successfully!" page is displayed, in which the order number, amount and payment method are written.
If incomplete and/or incorrect data are provided when submitting the order, it is considered invalid and the Website is not obligated to fulfill it.
Order acceptance
The purchase order is accepted by the Website by sending a message to the Customer's e-mail address with the order details.
The request gives rise to an action between the parties after checking the availability of the goods requested for purchase.
3. Delivery
(1) Terms of delivery:
The price of delivery is determined depending on the price policy of the courier
Weight
Price to Speedy office
Price to Address
up to 1 kg.
BGN 3.06
BGN 6.33
up to 3 kg.
BGN 3.66
BGN 6.90
up to 6 kg.
BGN 4.86
BGN 10.32
up to 10 kg.
BGN 6.06
BGN 11.45
up to 20 kg.
BGN 10.86
BGN 18.28
(2) All deliveries are on the territory of Bulgaria.
(3) When paying for the order by Cash on Delivery, all delivery costs valid according to item 3 (1) are paid additionally by the Customer at the time of delivery.
(4) When paying by Bank Transfer, all delivery costs valid according to item 3 (1) are paid additionally by the Customer at the time of payment of the order.
Terms for delivery of orders:
No later than 3 (three) working days - for the territory of the country, in case of requested payment by Cash on Delivery. When paying by bank transfer, the specified delivery period begins after receipt of the payment in the Seller's bank account.
Orders placed on weekends will be processed on the first business day.
(6) The goods are delivered in transport packaging according to its type.
The seller does not guarantee the availability of the ordered items. In case of inability to fulfill its obligations, due to the fact that it does not have the goods requested for purchase in stock and the inability to deliver by its suppliers, within 24 (twenty-four) hours after receiving the purchase request, the Seller notifies The Customer about the depletion of the goods, by calling the phone number specified during registration or by sending a message to the e-mail address specified by the Customer. The Seller will refund the value of the ordered item(s) if payment is made by bank transfer or will change the order at the Customer's request.
The goods are handed over to the Customer or to a third party who accepts and confirms receipt of the same on behalf of the Customer by signing the documents accompanying the goods. In the event that the Customer is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the Seller is released from his obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, assuming all the costs of the re-delivery. In this case, a new delivery period starts from the moment of confirmation.
4. Prices and method of payment
All prices of goods on the Website are in Bulgarian levs (BGN). Prices include VAT.
The specified prices of the items do not include the delivery costs specified in item 3 (1)
The amount due for the ordered products can be paid in one of the following ways:
1. Enforced Payment
2. Bank Transfer to the bank accounts indicated on the Website
In the case of payment by the Customer via 2 Bank Transfer, the request is submitted to the courier only and only after receipt of the payment in the Seller's bank account.
Bank account: IBAN: BG10INTF40015017906180
With the acceptance of these General Terms and Conditions, the Customer, who is a consumer within the meaning of the Consumer Protection Act (CPLA), consents within the meaning of Article 53, Paragraph 1 of the CPLA to make an advance payment for the goods when paying through 2. Bank transfer.
5. Policy for returning goods, indemnifying the Customer and refusing orders
(1) The customer has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 (fourteen) days from the date of receipt of the goods.
(2) In the event that the Customer exercises his right of refusal under para. 1 of this provision, should send a Form for exercising the right to withdraw from the contract, and after confirmation by the Seller of the received Form, return the goods intact. The Seller is obliged to reimburse the Customer in full the sums paid by him no later than 30 (thirty) calendar days from the date on which the user exercised his right to withdraw from the concluded contract. The costs of returning the goods are deducted from the amount paid by the Customer under the contract, unless the latter has returned the goods at his own expense and has notified the Seller of this.
Form for exercising the right to withdraw from the contract
Appendix No. 6 to Art. 47, para. 1, item 8 and art. 52, para. 2 and 4 of the PPE
(New - SG No. 61 of 2014, in force from 25.07.2014)
STANDARD FORM FOR EXERCISE THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
(Fill in and send this form only if you wish to withdraw from the contract)
TO
The manager of KOPSA WINE TRADE AD
I/we hereby notify* that I/we renounce* the contract entered into by me/us* for the purchase of the following goods*/for the provision of the following service*:
………………………………………………………………………………………………………………………………... ..............................
– Ordered on*/Received on*
................................................ ................................................ ................................................ .............
– Name of the user(s).
................................................ ................................................ ................................................ .............
– Address of the user/s
................................................ ................................................ ................................................ .............
– Signature of the user(s).
................................................ ................................................ ................................................ .............
(only if this form is on paper)
– Date
................................................ ................................................ ................................................ .............
The statement of refusal should be sent to the address: Sofia, 13 Emanuil Popdimitrov St., or scanned with the customer's signature, to the e-mail address sales@copsa.bg.
(3) The right of refusal under para. 1 does not apply in the following cases:
- for the delivery of goods, the price of which depends on the fluctuations of the financial markets, which the Seller is unable to control;
- for the delivery of goods which, due to their nature, cannot be returned or are subject to rapid spoilage, or there is a risk of deterioration of their quality characteristics (food and drinks);
- for each product ordered by the Customer, which was unpacked and/or opened by him and this affected its quantitative and qualitative characteristics;
- in case of loss of documents for delivery of the order
(4) The customer undertakes to store the goods received from the Website, their quality and safety during the period under paragraph (1).
6. Product description
The website tries to be as accurate as possible with the description of products placed on it. However, it does not guarantee that product descriptions or other content on the Website are accurate, complete, current or error-free. If a product is not as described, your sole right is to return it in unused condition.
PRICES AND AVAILABILITY OF PRODUCTS AND SERVICES LISTED ON THE WEBSITE ARE SUBJECT TO CHANGE WITHOUT NOTICE.
The announcement, description or reference to a product or service on this Website does not imply that the product or service is currently available. All orders for products or services are subject to applicable law, including, as appropriate, export and import regulatory regulations and restrictions, if any, imposed by governing bodies having the jurisdiction over such orders, products or services.
Each product offered on the Website by the Seller is characterized by
* name (written as on the label of the specific product)
* quantity (written as on the label of the specific product)
* price in Bulgarian leva (written under the name of the product)
7. Rights and responsibilities of the Customer and the Seller
The seller takes care to keep the information on the Website up-to-date, but does not guarantee its completeness.
Seller does not guarantee that access to the Website will be uninterrupted, timely, secure and error-free to the extent beyond Seller's ability, control and will.
The seller is not responsible for not providing access to the Website, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global Internet network and in the provision of services outside Seller's control.
The Customer is obliged to indemnify the Seller for all damages, costs and paid attorney's fees incurred in connection with culpable failure to fulfill its obligations under these General Terms and Conditions. The Customer is obliged to indemnify the Seller also for all damages caused by third parties to whom he has provided his password, when using the same on the Website.
8. "Maison and Chateau Kopsa" cancellation policy and conditions
Individual bookings:
Cancellation of a confirmed reservation made more than 4 days before the check-in date is not subject to a charge. Prepaid amounts for the reservation are refunded by the Hotelier in the form of a gift voucher*. In case of cancellation less than 4 days before the date of check-in or no-show on the day of check-in, the penalty is 100% of the value of the first night for each no-show room from the reservation. In case of cancellation of a confirmed reservation due to a holiday offer or event less than 20 days before the date of check-in or in case of no-show on the day of check-in, the amount paid in advance for the reservation will not be refunded, and the reservation is considered canceled and the deposited amount is forms as a penalty.
Event and Group Booking Cancellation Policy:
Cancellations of confirmed bookings for events and group bookings (more than 10 rooms) can be made without penalty up to 14 calendar days before check-in and the deposit is returned in the form of a gift voucher. In case of cancellation of reservations between the 13th and 5th day before arrival, the penalty is 50% of the reservation amount. In case of cancellation in the period from the 4th day to the day of check-in or in case of no-show of the guests on the day of check-in, the penalty is 100% of the value of the reservation. In case of premature departure or shortening of the stay of all or part of the guests on the reservation - amounts are not refunded, and the unused days on the reservations are formed as a penalty.
Cancellation policy for reservations for NEW YEAR (31.12.2020 – 03.01.2021):
Cancellation of confirmed reservations for the New Year can be made without penalty until 30.10.2020. In case of cancellation of reservations in the period from 01.11.2020 to 01.12.2020, a penalty of 50% of the total value of the reservation is due. The amount of the penalty is returned to the guest in the form of a gift voucher. In case of cancellation of reservations after 01.12.2020 or in case of no-show of the guests on the day of check-in, a penalty of 100% of the total value of the reservation is due. In case of premature departure or shortening of the stay of all or part of the guests on the reservation - amounts are not refunded, and the unused days on the reservations are formed as a penalty. Reimbursement of the sums, when they are due by the Hotelier, is carried out within 14 days from the date of cancellation.
Policies valid for all bookings:
In the case of an advance payment of 50% of the reservation value, but in the absence of an additional payment made within the specified terms, the confirmed reservation is automatically canceled by the Hotelier. In this case, the Hotelier sends the Customer a notification of the reservation made within three days from the date on which the Customer should have made the additional payment and a document on the conversion of the advance payment into a penalty by email provided when the reservation was made.
Conditions in case of a Covid situation
In the conditions of a pandemic, when a state of emergency or an extraordinary epidemiological situation is declared by the state authorities of the Republic of Bulgaria, leading to the impossibility of entering the country, closure of individual cities and regions in the country, as well as affecting the region in which the Chateau Kopsa hotel complex falls , due to which a ban has been imposed on the provision of hotel services and it turns out to be impossible to provide prepaid reservations, the hotel will compensate the guests. The same applies in cases where there is a person suffering from the Covid virus, which necessitates the cancellation or change of the reservation
Compensation for the Covid situation
In the event of a Covid situation, when the period for free cancellation has not expired, the customer can take advantage of all rights for free cancellation of the reservation. In this case and provided that all cancellation deadlines are met, the Hotelier will be obliged to return the pre-paid amount for the reservation within 14 days from the date of cancellation.
In the event of a Covid situation and the expiration of the period for free cancellation of the reservation, the customer has the right to choose between one of the following options, for which he should inform the Hotelier in writing by the end of the emergency situation:
-to change the dates of the stay for other dates convenient for him, with the possibility of accommodation within 12 months from the date of cancellation, by absorbing the prepaid amount of the reservation according to the current price conditions of the changed period or to take advantage of Chateau Kopsa gift vouchers .
- if the customer does not wish to change the dates and does not wish to use the service or the gift vouchers, he owes a reservation penalty in the amount of 50% of the reservation value, and the Hotelier is obliged to return the rest of the prepaid amount within 30 days after receiving the Customer's notification of the choice made.
The hotelier reserves the right to change the policy for reservations and cancellations, in case of legal changes or express instructions of state authorities of the Republic of Bulgaria in the event of a Covid situation.
* Chateau Kopsa gift voucher is valid for 12 months from the date of issue and includes accommodation and/or services offered in the complex and/or wine from our cellar.
9. Copyright
The seller respects the intellectual property rights of others and therefore we ask our users for the same. Except as expressly permitted in writing by Seller, Customer agrees not to modify, rent, lease, loan, sell, distribute or create derivative works of the Website, in whole or in part.
The Seller's website and all its contents are copyrighted materials protected by Bulgarian and international intellectual property law. The totality of the content of the Website is the exclusive property of the Seller and may not be used for purposes other than those specified on the Website.
The services and information provided here are for the Customer's personal use only. Nothing contained on the Website transfers any express or implied right, title or interest in this Website to the Customer.
The provisions of the current legislation of the Republic of Bulgaria shall apply to matters not settled by these "General Terms and Conditions".
These General Terms and Conditions are in force from 01.11.2016.
©2008 KOPSA WINE TRADE AD.
All rights reserved.